jay 99's Privacy Policy

jay 99 places the highest importance on its members' privacy. This Privacy Policy ("Policy") explains what information we collect from you, how it is used, which parties it may be shared with, and what your rights are. By using jay 99's website, mobile app, or any other service, you are considered to have agreed to the terms of this Policy.

This Policy applies to individuals who use the platform as registered members of jay 99, access third-party games or services, or contact us through customer support. Our Terms and Conditions are considered complementary to this Policy and both documents should be read together.

jay 99 collects your information in various ways and for various reasons. The type of information collected depends on which services you use.

2.1 Registration and Identity Verification Information

When creating an account, we collect:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details for identity verification (when required)
• Residential address

2.2 Financial Transaction Information

When making deposits and withdrawals, we keep records of transactions. This includes the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, date, and time. We never store full card numbers or complete bank account details directly — these are handled through third-party payment processors.

2.3 Usage and Activity Information

Information collected automatically while using the platform:

• Login and logout times, IP address, and device type
• Browser version and operating system
• Games played, bet amounts, and results
• Bonus claim history and promotional activity
• Cookie and session data (see the Cookie section below for details)

2.4 Communication Information

When you contact us via live chat or email support, a record of that conversation is stored. This helps improve service quality and assists in resolving disputes.

jay 99 uses your information for the following legitimate purposes:

• Identity verification and account management: To confirm your age and identity and to keep your account secure. The platform is for those aged 21 and above only.
• Transaction processing: To correctly complete deposits, withdrawals, and bonus distributions.
• Customer service: To respond to your complaints and questions and to resolve issues.
• Fraud prevention and security: To detect suspicious activity and ensure the protection of your account and the platform.
• Service improvement: To analyse user experience and improve game selection, payment options, and the platform interface.
• Responsible gaming: To monitor playing patterns and provide responsible gaming guidance and support.
• Promotional communication: To send relevant offers and updates with your consent. You will have the option to opt out at any time.

jay 99 does not sell your personal information. However, limited information may be shared with certain third parties as needed to provide services.

4.1 Payment Processors

For deposits and withdrawals, the necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer platforms. These organisations operate under their own privacy policies.

4.2 Game Providers

Game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe use the minimum necessary session data to run their games properly. They do not receive your identity information.

4.3 Legal Obligations

Information may be provided to authorities if required under Bangladeshi law or a court order. In such cases, we provide only the minimum information required by law.

4.4 Analytics and Technical Services

Trusted technology partners are used for the technical operation of the platform, error analysis, and performance improvement. They may not use your information beyond what is agreed in the contract.

jay 99 uses cookies to keep the platform running properly and to improve your experience. Cookies are small text files stored in your browser.

• Essential cookies: These are necessary to keep login sessions active and to ensure security.
• Performance cookies: Used to analyse which pages are used most.
• Preference cookies: Remember your language and display settings.

Cookies can be controlled or disabled from your browser settings. However, disabling some cookies may limit certain functions of the platform.

jay 99 has put in place both technical and administrative measures to protect your information. Data transmission is secured using SSL encryption. Passwords are never stored directly — they are always stored in hashed form.

Information is stored only for as long as necessary. Even after an account is closed, financial and identity-related information may be retained for the relevant legal retention period. Once that period has passed, it is securely deleted.

If a data breach occurs, we act promptly and notify you where applicable. Your gaming data is also stored and analysed as part of our Responsible Gaming policy, so that support can be provided in a timely manner when needed.

As a jay 99 member, you have certain rights over your own information:

7.1 Right to Access Information

You may ask what information we hold about you and how it is being used. If you write to the support team, a response will be provided within a set timeframe.

7.2 Right to Correct Information

If your account contains incorrect information, you may request a correction. As some information forms part of the verification process, additional verification may be required to make changes.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, this can be turned off from account settings or through support. However, important messages related to your account will continue to be sent.

7.4 Account Closure Request

If you wish to permanently close your account, please contact support. For the reasons mentioned above, some information will be retained for a set period due to legal obligations.

jay 99's services are for those aged 21 and above only. Information belonging to anyone under 21 is not knowingly collected. Age is verified at registration, and ID may be requested if there is any doubt. If an account belonging to a minor is found, it is immediately closed and the information deleted.

The jay 99 platform may contain links to third-party games or services. The privacy policies of these external sites are entirely separate, and jay 99 is not responsible for them. It is recommended that you read their own policies before using any such site.

jay 99 may update this privacy policy from time to time. If significant changes are made, registered members will be notified by email or on the platform. Continuing to use the service after changes have been made will be considered acceptance of the new policy. It is therefore good practice to review this page regularly.

For any privacy-related questions, requests, or complaints, please contact us. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. Contacting us via live chat or email will get a quick response.

Email: [email protected]

Full details about the organisation and how to contact us can be found on our About Us page.